1. Information We Collect

We gather personal information that you provide directly, including but not limited to:

• Contact Details: Name, address, phone number, and email address.
• Medical Information: Health history, treatment records, and other relevant medical details.
• Payment Information: Credit card details or other payment-related data.

2. How We Use Your Information

Your personal information is used to:

• Deliver and manage our physiotherapy services.
• Communicate with you regarding appointments, treatments, and other services.
• Process payments and handle billing.
• Enhance our services and improve our website.
• Fulfill legal and regulatory requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have explicitly agreed to the processing of your data for a specific purpose.
• Contractual Necessity: When processing is required to fulfill a contract with you or take steps toward one.
• Legal Obligation: When necessary to comply with legal requirements.
• Vital Interests: When processing is needed to protect your life or the life of another person.
• Legitimate Interests: When processing is required for our or a third party’s legitimate interests, provided your rights do not override these interests.

4. Data Security

We employ robust security measures to safeguard your personal information. Your data is stored on secure servers, with access limited to authorized personnel. We use encryption and other security technologies to protect your data during transmission and storage.

5. Data Retention

Your personal data is retained only as long as necessary to fulfill its intended purpose or as required by law. Medical records are generally kept for a minimum of eight years, in line with regulatory requirements.

6. Sharing Your Information

We do not sell or trade your personal information. However, we may share it as necessary to:

• Work with healthcare professionals involved in your treatment.
• Process payments securely through third-party services.
• Comply with legal obligations, such as court orders or government requests.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal limitations.
• Restriction: Request limits on how we process your data.
• Portability: Request the transfer of your data to another entity.
• Objection: Object to the processing of your data.
• Withdraw Consent: Revoke your consent at any time if processing is based on consent.

To exercise these rights, please contact us at any point in time during or after treatment.

8. Cookies and Tracking Systems

Our website may use cookies and similar technologies to enhance user experience. Cookies are small files stored on your device that help us analyze website usage and improve our services. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

We may periodically update this policy to reflect changes in our practices, legal requirements, or operational needs. Any significant changes will be posted on our website along with an updated effective date.

11. Contact Us

Physio for the elderly

info@physio4elderly.co.uk

Thank you for entrusting Physio4Elderly with your personal information. We are dedicated to safeguarding your privacy and security while delivering the highest standard of physiotherapy care.

Payment Policy, Cancellation and Refund

Advance Payment Policy

We are committed to providing high-quality physiotherapy services tailored to your needs and that of your loved ones. To ensure a smooth and efficient process, all appointments must be paid for in advance. This policy helps us in ensuring and maintain exceptional care while ensuring fair, equitable and efficient scheduling for all clients.

Advance Payment Requirements

• Initial Assessment: Payment for your initial assessment is required at the time of booking. Your appointment will be confirmed once payment is received.
• Follow-Up Sessions: Payment for follow-up sessions must be made at the time of booking or in advance of the scheduled appointment. This applies to both individual sessions and package plans.
• Rehabilitation Packages: Full payment is required at the time of purchase for any rehabilitation package.

Accepted Payment Methods

We accept the following payment options:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Bank Transfers: Details available upon request
• Cash

Late Payments

Appointments will be canceled if payment is not received in advance. In such cases, we will notify you, and you will have the opportunity to reschedule once payment has been made.

Cancellation and Refund Policy

At Physio for the Elderly, we recognize that circumstances can change, and we do our best to accommodate your needs. To ensure efficient service and respect the time of both our therapists and clients, we have implemented the following cancellation and refund policy:

Cancellation or Rescheduling Notice: We require at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the appointment slot to other clients in need.

Refunds for Cancellations: If you cancel with more than 24 hours' notice, you are entitled to a full refund of the session fee. Refunds will be issued to the original payment method within 5-7 business days.

Emergency Situations: We understand that unexpected emergencies can arise. If you need to cancel or reschedule due to an emergency, please notify us as soon as possible. Emergencies include unforeseen and unavoidable circumstances such as medical emergencies, accidents, or severe weather conditions. These cases will be reviewed individually, and we may waive the late cancellation fee at our discretion.

Processing Fees: Any applicable processing fees for issuing refunds may be deducted from the total refund amount. You will be informed of any such fees in advance.

We appreciate your understanding and cooperation. This policy enables us to provide the best possible service to all our clients. If you have any questions or concerns, please feel free to contact us.